terms and conditions

General information

We are providing craft workshops At 12 The High Street Pewsey unless otherwise stated in the course details.

Prices of each course will be found in the description of the course.

The number of places available will be visible within the shop, a waiting list be be create if necessary.

If a course is full we will try to set up a similar course to accommodate those on the waiting list who will have first refusal on places.

Refunds for courses

You have the right to cancel within 14 days of booking and will receive a full refund. If you cancel within a week of the date of the course we may charge a cancellation fee to cover course materials or instructors time. We will do our best to re advertise and fill the place in which case you will receive a full refund.

Returns and replacelments for goods

Thanks for shopping at ​The Craft Studio in Pewsey.​
If you are not entirely satisfied with your purchase, we're here to help.


You have ​30 (change this)​ calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

Complaints and Compliments

Complaints and compliments can be made via the website, our facebook page or by letter or telephone, while we hope that you are happy with the courses provided we will deal with any complaints quickly and professionally. Compliments we would like to display on our website and facebook pages if you do not want this to happen please let us know.

Limitation of Liability

Liability is limited to direct damages and we are not liable for any indirect damages that may occur.

Privacy policy

We will store personal information i.e. name address email address and telephone number to ensure we can contact you quickly if for any reason a course has to be cancelled. Once the course has happened we will remove your contact details within a 3 month period. We would like to send you relevant course information and details of future courses, we would ask you to sign up to our newsletter in order for this to happen. Your email address will  then be saved on mail chimp and no where else. You have the option to unsubscribe from newsletters at any point.

Intellectual Property Rights

We have ownership of the original materials and images within the website please do not duplicate them.

Future Changes

From time to time we may change the terms of our T& C's. We will notify you you of any changes on our home page.

This contract shall be governed by and constituted in accordance with the Laws of England.